Shipping and tracking
What is the cost of shipping my order?
For domestic US orders, we charge a flat rate by weight. Charges are as follows (weight = product + packaging):. ..and similar increase from there.
What carriers do you use?
To ensure quality service, we ship our G-Vests (+ Packs) exclusively via UPS. For the remainder of our products, we ship exclusively via national carriers - ie UPS, FedEx, USPS, and DHL. If you know that USPS cannot deliver to your specific address,
Do you ship Internationally?
In 2026, we're excited to share that we now offer our award-winning products to customers around the world. Our EU/UK site is live and separate from our US store. Visit Omorpho.com and select the appropriate flag in the top right, or go directly to:.
What if I need delivery to an apartment or office building that is difficult to access?
Please make sure mail carriers have access to the building address provided to ensure proper delivery. If a code is needed to access, please provide. If unsure, please reach out to us HERE as soon as possible after you place your order. We can then
How long will it take for my product to arrive?
For fulfillment:On Monday - Friday, our warehouse fulfills orders within 24 hours during, and often faster (ie if it arrives before noon on a given day, it will go out same day). For shipping timing:. For standard shipping within the contiguous 48 st
Do you partially ship available items included in a pre-order?
For domestic US orders -- If the pre-order item is not expected to ship for >10 business days, we will send you all other available items in your order promptly. However, if we expect the pre-order item to be ready to ship in <10 business days, we ma
How do I track my order?
After your order has shipped, you’ll get an email from [email protected] with your tracking number and link. For some multi-unit orders, we will fulfill from multiple warehouses, resulting in a split ship. In this case, you will receive 2 emails with
What is Route Package Protection, and what does it cover?
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we've partne
What if my order has not arrived?
If your order hasn't arrived in a timely manner, there are 2 paths to follow:. If you chose Route Protection at checkout:We've recently partnered with Route to help protect your purchase and ensure safe delivery. If you opted for Route protection, yo