Order info, updates & cancellations
How can I confirm my order was placed?
After placing your order, you’ll receive an email from [email protected] with your order summary. If you haven’t received this email, please reach out to us HERE.
Can I edit or add anything to my order?
If your order has not yet been fulfilled, we can still edit your order for like-priced items. Please reach out via our HERE, and our Omorpho AI Assistant will update in a timely manner. If you need to update your order with anything that changes the
How do I edit the shipping address on my order?
Once an order is placed, our warehouse acts promptly to fulfill, so we have a short amount of time to update the order. Please reach out via our Contact Form, and our Omorpho AI Assistant will update in a timely manner. Please note that address chang
How do I cancel my order?
After an order is placed, our warehouse often processes very quickly, so there is limited time to cancel. Orders can only be canceled before they have been fulfilled/shipped. If your order has not yet shipped, you can still cancel. If your order has
What if the product I want is out of stock?
If we're out of stock on any product, please click on 'Sold Out - Notify Me' on the respective product page (see screenshot below), and you can then enter your email address. When you enter your email for Notify Me, we will broadly communicate when
For pre-orders, why am I required to pay before shipment?
In order to secure the inventory for your purchase, it is common practice to take payment at time of purchase for pre-orders. If you do not want to provide payment, you are welcome to wait until product arrives at our warehouse, but we can not hold