What’s your return policy?Updated 4 days ago

For orders within the contiguous 48 states, we cover return shipping. For returns from Hawaii and Alaska, we'll ask you to cover return charges.

Starting a return

• Returns can be initiated through our self-serve portal: omorpho.loopreturns.com. Non-clearance items can be returned within 30 days of delivery, and all returns must be authorized through the portal before shipping; unauthorized returns cannot be accepted.
• Products must have been purchased directly from OMORPHO or one of our licensed affiliates.

A note on recent changes: Because of an increase in fraudulent activity, we've made two updates to our return process:

1. We now review every return before issuing a refund. Refunds are issued once your return has arrived at our warehouse and been inspected.
2. We no longer offer exchanges. Instead, we ask you to do a Return & Rebuy. You place a new order for the size or style you want, and you don't have to wait for your return to reach us. Your original order is refunded once your return arrives and passes inspection.

Condition requirements

• Products may have been tried on or worn, but must be returned in good condition (e.g., no holes, tears, or significant signs of wear). Signs of abuse, mishandling, or deviation from our Care Guidelines (e.g., placing a G-Vest in a washing machine) may void the warranty and eligibility for a refund.
• Items purchased within a bundle may be returned individually for a pro-rated refund, unless otherwise specified on the product page.

Items we can't accept

• Clearance items: During select federal holidays (e.g., Memorial Day, Labor Day), we may offer outgoing styles through a clearance site. These are clearly marked "All Sales Are Final – No Returns or Exchanges Allowed."
• International orders: Due to the cost of shipping and reverse duties, we are not able to support returns or exchanges for international orders at this time (except for product warranty issues).

Refunds

• Every return is reviewed and inspected when it arrives at our warehouse. Refunds are issued within 1–2 business days of arrival, to the original form of payment, minus the original outbound shipping fee (and Route protection, if included), which is non-refundable. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
• If items are missing from a return, or if our systems detect signs of fraud or abuse, we may deny the refund or issue a refund only for the items received.